Shipping Policy

Effective Date: December 1, 2024

Introduction

At The Scope Life ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://thescopelife.com/

Shipping Destinations

Countries We Ship To: United States

Shipping Costs

Domestic Shipping (United States):

Free shipping in the lower 48 states.
Excludes Alaska, Hawaii, DC, and Puerto Rico.

Order Processing Time

Processing Time:

Orders are processed within 2-3 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time:

Orders placed before 5:00 PM EST (Monday to Sunday) will begin processing the same day.
Orders placed after 5:00 PM EST (Monday to Sunday) will begin processing the next day.
Excludes holidays.

Estimated Delivery Time

Domestic Shipping (United States):

Standard Shipping: 5-7 business days

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

Shipping Methods

Shipment Tracking:

All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:

Shipments are insured against loss or damage. If you encounter any issues, please contact us at support@thescopelife.com

Order Tracking

Tracking Information:

After your order has been shipped, you will receive an email containing:

Tracking Number

Carrier Name

Link to Track Your Package

How to Track Your Order:

Visit the carrier's website and enter the tracking number to view the status and estimated delivery date.

Assistance:

If you have questions or need assistance with tracking, please contact us at support@thescopelife.com

Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:

If your package is delayed beyond the estimated delivery time, please contact us at support@thescopelife.com

Lost Packages:

If your tracking information indicates that your package was delivered but you have not received it:

Verify the shipping address provided.

Check with neighbors or building management.

NOTE: Please review the Return and Refund Policy for additional details.

Address Accuracy:

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:

If a package is returned to us due to an incorrect address:

We will contact you to arrange reshipment.

Additional shipping charges may apply.

Changes to this Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with The Scope Life. We appreciate your business and are committed to providing you with exceptional service.

Our customer service team is available Monday-Friday 9am-5pm EST and Saturday-Sunday 9am-6pm EST.

The Scope Life
Email: support@thescopelife.com